This Privacy Policy describes how we collect, use, and disclose personal information in connection with your use of our website (the “Website”). We are committed to protecting your privacy and ensuring that your personal information is collected and processed in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR). By accessing or using our website, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
What personal information do we collect?
We may collect the following types of personal information from you:
- Contact information such as your name, email address, phone number, and postal address.
- Payment information, such as your billing address and credit card details.
- Other information that you voluntarily provide to us.
How do we use your personal information?
We may use your personal information for the following purposes:
- To communicate with you about our products and programs, including sending you updates, newsletters, and other promotional materials.
- To respond to your inquiries and provide you with customer support.
- To process your payment for our services.
- To improve our products and services and to develop new products and services.
- To comply with legal and regulatory obligations and protect our legal rights.
Who do we share your personal information with?
We may disclose the minimum necessary of your personal information to the following third parties:
- Service providers who perform services on our behalf, such as payment processors and IT service providers.
- Professional advisors, such as lawyers and accountants, as necessary to comply with legal obligations or protect our legal rights.
- Government authorities, as necessary, to comply with legal obligations.
Your personal health information will not be shared with anyone except to comply with our legal obligations.
We will not sell, rent, or otherwise disclose your personal information to third parties for their marketing purposes without your consent.
On what legal basis do we process your personal information?
We process your personal information on the following legal bases:
- To perform any contract we have with you for the provision of services.
- To comply with our legal and regulatory obligations.
- Where we have a legitimate interest which is not overridden by your interests or your rights and freedoms. Such legitimate interests include providing services, running our business and marketing relevant services directly to you.
How long will we keep your personal information?
We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected or as required by applicable laws or regulations. We will then delete your personal information.
Will we transfer your personal information?
Your personal information may be transferred to and processed in countries outside of the European Economic Area (EEA), including the United States, where data protection laws may be less stringent than in the EEA. Where we transfer your personal information outside the UK or the EEA, we will take reasonable steps to ensure that your information is treated securely and that the means of transfer provide adequate safeguards.
How will we protect your data?
We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee its absolute security.
What rights do you have with respect to your personal information?
You have certain rights with respect to your personal information, including the right to:
- Access and receive a copy of your personal information.
- Rectify or update your personal information.
- Request the erasure of your personal information.
- Object to or restrict the processing of your personal information.
- Withdraw your consent to the processing of your personal information.
- Take your complaint to a regulator. We will do everything we can to respect your rights regarding data privacy and to speedily attend to any concerns you may have. If you are still unhappy, you have the right to complain to a regulator. In the UK, that is the Information Commissioner’s Office.
To exercise these rights, please contact us using the information below.
How can you contact us?
If you have any questions or concerns about our Privacy Policy or if you wish to exercise your rights, please contact us at data.protection@thepocketdoctor.org.
Will the privacy policy change?
We may update this Privacy Policy from time to time. The updated Privacy Policy will be posted on our website, and the date of the latest revision will be indicated at the bottom of the page. We encourage you to review this Privacy Policy periodically to stay informed about our collection, use, and disclosure of personal information.
Last revised May 2023
Please note that a separate privacy policy applies to those situations where we hold more detailed information about you, for example, if you participate in our menopause mentoring program. You can find more information here.